Orders for in-stock items are generally processed and shipped within 1-3 business days.
You can check your order status by visiting your account page or via the link in your order confirmation email.
Free Shipping when you buy 2 boxes or when you subscribe
A shipment confirmation containing the tracking number will be emailed to you when your order ships (if applicable).
Any customs duties and local taxes are to be paid by the recipient.
We absolutely love our snacks and lifestyle products, and we’re confident that you will too! At SAY YEY, stringent measures are taken to ensure the integrity of our snacks, from sourcing our quality ingredients, to the second you take your first bite! If you are not 100% satisfied with your purchase, then please contact us at firstname.lastname@example.org
Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfilment. If you would like to make changes to, or cancel, your order, please contact us at email@example.com
Any cancelled order will be promptly refunded.
You’ve got 20 days to return or exchange your order. To initiate the process, please return your items to our address below and reach out to our customer support team to confirm the return.
- Contact our support team at firstname.lastname@example.org to let us know you wish to return or exchange an item
- Post the new, unopened items to us within 20 calendar days of delivery.
- Once we have received the item and got the okay from our warehouse we will promptly initiate a refund or exchange.
- For any product valued over £10 you should consider using a trackable shipping service or purchase a shipping insurance.
- Any product you return must be in the same condition you received it in and in its original packaging.
- Please add email receipt to returned item so we know who sent it
- We cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process.
SAY YEY LTD
9 Sienna Alto, 2 Cornmill Lane;
SE13 7FY, London, United Kingdom