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This website is operated by SAY YEY LTD referred to "SAY YEY".

SAY YEY LTD is a company registered in England and Wales. Company number: 12258992. Registered Address: 2 Cornmill Lane, London, SE13 7FY.

The website includes but is not limited to sayyey.com (the "Site"). SAY YEY provides this Site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of the Site. Additionally, SAY YEY reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 1 - Site Transactions

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors unless explicitly pre-approved by us.

SECTION 2 - EU-Member Shipping & Delivery

By ordering goods from SAY YEY destined to EU-member states specifically, you agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf.

The goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes SAY YEY to import the goods on his/her behalf. Further, the consignee/buyer agrees that SAY YEY may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

SECTION 3 - Right To Change Sites

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

SECTION 4 - Site Contents

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by SAY YEY and other trademarks appearing on the Site are the trademarks of SAY YEY.

The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

Unless otherwise specified, the Site and the Contents are intended to promote SAY YEY’s products and services available in the United Kingdom. The Sites are controlled and operated by SAY YEY from its offices in the United Kingdom. One or more patents may apply to the Site. The content on this site does not constitute medical advice. You should consult your doctor before consuming our products if you believe to be allergic to certain ingredients including but not limited to nuts, gluten and dairy. SAY YEY is not responsible for any medical or health problems that may result from allergic reactions to our products. If you ever feel discomfort or pain, you should not continue and seek medical assistance immediately.

SECTION 5 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 6 - Colours

We have made every effort to display as accurately as possible the colours of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any colour will be accurate.

SECTION 7 - Indemnity

By use of this Site, you agree to indemnify and hold SAY YEY (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

SECTION 8 - Modification / Termination of Website

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. SAY YEY shall not be liable to you or any third-party for any termination of your access.

SECTION 9 - Third Party Links

To improve our Site, SAY YEY may use and promote services provided by outside third parties. However, even if the third party is affiliated with SAY YEY, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.

SECTION 10 - Disclaimer Of Warranty

ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, SAY YEY MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S RISK.

SECTION 11 - Limitation of Liability

IN NO EVENT SHALL SAY YEY OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF THESE ENTITIES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

SECTION 12 - Applicable Law 

The laws of the England and Wales will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of law. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Sites.

SECTION 13 - Contact Information
Questions about the Terms of Service should be sent to us at info@sayyey.com.

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TERMS OF SALE

These Terms of Sale govern your purchase of product(s) on this website, including through the mobile version hereof (collectively, this “Site”). This Site and its related services and applications (collectively, this “Service”) is being offered by SAY YEY LTD (“we”, “us”, or “SAY YEY”). SAY YEY may, in its sole discretion and at any time, modify, suspend or discontinue these Terms of Sale and/or this Site or specific portions of it. Your purchase of one or more products on this Site constitutes your agreement with SAY YEY to be bound by, and to act in accordance with, these Terms of Sale and the Terms of Service.

Ordering

Orders for in-stock merchandise are generally processed and shipped within 1-3 business days. If you select a priority shipping method during the checkout process, your order will be prioritized.

The purchase of products and services on the Site is subject to availability. If merchandise is currently out-of-stock, we will attempt to flag that on the Site. In the unlikely event that an item you order is out of stock, our Customer Care team will contact you and you will have the option to either place an updated order (without the out of stock item) or cancel the entire order without charge. In either case you can request to be notified by email when the product is back in stock.

An order may only be shipped to one delivery address.

The merchandise you order may arrive in more than one box, but you will not incur any additional shipping charges under such circumstances. The total charges for all shipments, including the shipping charges, will equal the total for the entire order stated during the checkout process.

You can reorder a previous order by visiting your account page.

Shipping

We use multiple shipping providers to help ensure fast delivery to your door! For retail customers, ground shipping within the United Kingdom is free for orders of £15 or more and £2.50 for orders under £15. International shipping fees might be higher. Shipping prices are subject to change.

A shipment confirmation containing the tracking number will be emailed to you when your order ships.

Risk of Loss; General Prohibitions

THE RISK OF LOSS SHALL PASS TO YOU AS SOON AS YOUR ORDER IS DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS. IT IS YOUR SOLE RESPONSIBILITY TO PROVIDE A SAFE AND CORRECT SHIPPING ADDRESS ACCESSIBLE TO COMMON CARRIERS. YOU HEREBY RELEASE US FROM ANY AND ALL LIABILITY IN THE EVENT YOU (A) PROVIDE AN INCORRECT DELIVERY ADDRESS DURING THE CHECKOUT PROCESS AND/OR (B) FAIL TO COLLECT THE MERCHANDISE FROM THE DELIVERY ADDRESS YOU PROVIDE DURING THE CHECKOUT PROCESS.

Payment Methods

We currently accept Visa, Mastercard, American Express and PayPal. Your credit card will be charged when your order is shipped. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order.

If you wish to purchase any product or service made available through the Site, you may be asked to supply certain information relevant to your transaction, including without limitation your credit card number, the expiration date of your credit card, your billing address, and your shipping information. Please see the SAY YEY privacy policy for information about the collection, use and protection of your information.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant us or the third party collecting that information on our behalf the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.

Cancellations

Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfilment. If you would like to make changes to, or cancel, your order, please contact us at info@sayyey.com 

Any cancelled order will be promptly refunded.

Returns & Refunds

For safety reasons of our perishable products, we cannot accept returns.

We absolutely love our snacks, and we’re confident that you will too! At SAY YEY, we craft delicious and wholesome foods made from superfood ingredients. Stringent measures are taken to ensure the integrity of our snacks, from sourcing our quality ingredients, to the second you take your first bite! If you are unsatisfied with your purchase please get in touch with us.

Prices

All prices shown on the Site are in GBP and are inclusive of VAT. We reserve the right to change prices at any time without notice to you, provided that any changes made after your order is submitted will not apply retroactively. Subscription orders are deemed to be submitted as of the date of each shipment. We will notify you via email when changes to our prices are made.

Pricing and Description Errors

We do our best to describe every item, product or service offered on the Site as accurately as possible. However, we do not warrant or guarantee that product descriptions, specifications, or pricing on our Site is complete, accurate, reliable, current or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, SAY YEY shall have the right to refuse or cancel any orders in its sole discretion. If we charged your credit card or other payment account prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional terms may apply. If a product you purchased from us is not as described, your sole remedy is to return it in unused condition, complete and undamaged, in the original packaging.

Discounts and Promotions

We occasionally offer discounts and coupons codes. While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer and cannot be combined with other offers. Promotional shipping offers will apply to orders that meet the particular promotional guidelines, such as the applicable merchandise total (before tax and shipping/handling charges are applied) and the requirement that the order be shipped to a single address. Generally, shipping promotions will only apply to standard shipping, unless otherwise noted. We reserve the right to reject or cancel any order that does not comply with these terms and conditions. In the event of any inconsistency between the discount code terms and conditions and these Terms of Sale, the discount code terms and conditions shall prevail.

Wholesale

If you are a reseller or are buying in bulk for an organization, company or event, you can apply for a wholesale account on this site. If approved, you’ll be able to purchase our snacks at exclusive prices. We’ll email you within 5 business days notifying you of the status of your application. If approved, you can start ordering right away.

We currently do not charge tax for approved resellers. 

There is no minimum purchase requirement. We endeavor to process orders in 1-3 business days. Ground shipping is free on orders over £40, or £8.50 on orders under £40. Shipping costs are subject to change. We currently accept Visa, Mastercard, American Express, PayPal or direct debit. Please note, we do not extend credit terms. 

Subscriptions

Our subscription service automatically delivers healthy snacks right to your door on a recurring basis 

You can add products, skip shipments or edit shipping frequency by heading to www.sayyey.com/login.

BY SIGNING UP FOR OUR SUBSCRIPTION WITH A RECURRING SHIPMENT, YOU ACKNOWLEDGE AND AGREE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AND YOUR ORDER WILL AUTOMATICALLY BE PROCESSED AND SHIPPED ON A RECURRING BASIS AS SELECTED BY YOU UNTIL YOU END YOUR SUBSCRIPTION OR CANCEL YOUR RECURRING ORDER. Your payment method will automatically be charged for each successive shipment at the then-current price until you provide prior notice that you wish to cancel your subscription or change your product selection. Notwithstanding anything to the contrary contained herein, prices are subject to change at any time during the term of your subscription. To cancel your subscription, you must notify us at accounts@sayyey.com. If you are subscribed to multiple products, you’ll need to cancel each product individually.