Frequently Asked Questions
How much is shipping?
Standard shipping is FREE for orders over £15. For orders below £15 we charge £2.95 for standard delivery.
When will I receive my order?
We aim to ship our products as soon as possible but it may take up to 2 business days to process depending on order backlog. Orders placed on the weekend might be processed at a slower rate.
Delivery time for standard shipping is usually 2-3 days. You will receive a tracking number once the order has shipped.
How do I pay?
We accept all major credit or debit cards as well as PayPal. It is also possible to pay via Apple Pay and Google Pay.
Are my payment details secure?
Yes. We never directly hold any payment details. All our payments are processed by the leading payment processing companies; all of which are PCI compliant and fully regulated by the Financial Conduct Authority.
Can I cancel my order?
Contact us as soon as possible and we’ll try to cancel it for you. Please note that we cannot cancel any shipped orders.
Can I make changes to my subscription?
Yes of course. You can swap products, skip orders or change order dates all within your account. Just email us at email@example.com and we'll do it for you.
How can I cancel my subscription?
You can cancel your existing subscription at any time. You can do so by logging into your account under “Manage Subscriptions” or by emailing us at firstname.lastname@example.org
There is something wrong with my order!
We’re sorry about that. Please contact us at email@example.com and we’ll work something out.
ABOUT OUR NOUGATS
Are your nougats healthy?
Our nougats are designed to be a tasty and healthy every day treat and a convenient way to eat the food groups that we don’t get enough of each day. A healthy diet follows the basic principles that adults should eat nutrient dense (more positive nutrients for the calories) foods such as fruits and nuts. Our products are high in protein and full of quality nuts such as almonds, pecan and walnuts.
Are your nougats organic?
We are not currently pursuing organic certification for our nougats but we are sourcing all our key ingredients from trusted Fairtrade certified suppliers. We are focused on creating snacks made with nutrient-dense, simple, whole ingredients that are not genetically engineered.
How much sugar do your nougats contain?
The total sugar content across all of our snacks range is about 10 grams. We’ve maintained a longstanding commitment to creating nougats with as little sugar as possible without using artificial sweeteners or sugar alcohols. Our nougats contain about 50% less sugar than the average nougats on the market and even less sugar than most fruit and nut bars.
Are your nougats gluten free?
Our vegan nut bars are all gluten free. Our nougats, however, contain biscuits for a lighter crunchier texture which contain gluten.
Do you have products that do not contain nuts?
No – we currently don’t have any nut free variety. We are working on a number of new recipes, some of which are nut free.
Are your products really handmade?
Yes – we make and package every single one of our nougats by hand. There are no big machines or conveyer belts, just a pot, a stirrer and a knife.
Do your nougats contain dairy?
Our Vegan nut bars are dairy free. Our nougats, however, do. We use skimmed milk to create the soft nougat texture which is also the main source of protein in our nougats.
Do you cater for people with allergies?
Our products are NOT suitable for people with allergies. All of our food is packed in the same place and may contain (traces of) gluten, peanuts, soya, dairy (milk), nuts, and sesame.
Are your products suitable for vegetarians?
Our snack bars are free of animal products and 100% suitable for vegetarians.
Do you use artificial preservatives?
We never add artificial preservatives to our nougats to prolong the shelf life of our products. Some of the dried fruits we use have some naturally occurring preservatives added which is totally normal and safe.
Is your cacao fair trade certified?
Yes. All of our chocolate ingredients are purchased from Fair Trade certified suppliers.
Do you use palm oil?
No - none of our products contain any palm oil.